Effective date: July 6, 2026

This policy applies to all services provided by Zsolv Software Solutions Private Limited, operating as MonxTech ("Company", "we", "us"), through www.monxtech.com or under any written engagement.

1. Nature of Our Services

We provide professional software consulting, development, and automation services. As these are custom, effort-based services (not physical goods), no shipping is involved, and refunds are governed by the terms below rather than a return process.

2. Project-Based Engagements

• Work on a project or milestone begins after receipt of the agreed advance or milestone payment.

• Amounts paid for work already performed, milestones already delivered, or hours already expended are non-refundable.

• If a client cancels a project before work on a paid milestone has commenced, we will refund the unutilised portion of the payment after deducting any costs already incurred (including third-party licences or services procured for the project).

• If the Company is unable to deliver a paid milestone and the parties cannot agree on a remedy, the client is entitled to a refund of the amount paid for that undelivered milestone.

3. Retainers and Recurring Subscriptions

• Retainer and subscription fees are charged in advance for each billing cycle (e.g., monthly).

• Clients may cancel a retainer or subscription at any time by written notice (email is sufficient) before the next billing date. Cancellation takes effect at the end of the current billing cycle, and no further charges will be made.

• Fees for the current billing cycle are non-refundable once the cycle has commenced, as capacity is reserved and work is scheduled for that period.

• Unused hours or capacity within a billing cycle do not carry forward and are not refundable, unless expressly agreed otherwise in the Engagement Terms.

4. Duplicate or Erroneous Payments

If you are charged twice for the same invoice or billed in error, contact us within 7 days of the transaction. Verified duplicate or erroneous charges will be refunded in full to the original payment method.

5. Refund Processing

• Approved refunds are processed to the original payment method through our payment partner (e.g., Razorpay or PayPal).

• Refunds are typically initiated within 7 business days of approval; the time for the amount to reflect in your account depends on your bank or card issuer (usually 5–10 business days thereafter).

• Refunds for international payments are made in the original transaction currency; any variation due to exchange-rate movement or bank charges is outside our control.

6. How to Request a Refund or Cancellation

Email us at dhinesh@monxtech.com with your invoice number, payment reference, and the reason for the request. We aim to respond to all refund and cancellation requests within 3 business days.

7. Contact

Zsolv Software Solutions Private Limited Registered office: 69/2,3,5, Pasumbon Nagar, Aayapalli Rd, Ellapalayam, Gangapuram, Erode – 638102, Tamil Nadu, India Email: dhinesh@monxtech.com Phone: +918667351132